What's your response time for Palisades Park emergencies?+
Emergency calls jump the queue β we aim to have someone stabilizing an active leak in Palisades Park the same day. Non-emergency estimate requests are typically scheduled within a day or two.
How does your pricing work?+
We give every Palisades Park customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Are you licensed and insured to work in Palisades Park, NJ?+
Yes β Big Toms Roofing is fully licensed to perform Roof Replacement in NJ, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
Do you offer 24/7 emergency roof repair?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away β we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Will you work directly with my insurance company?+
We regularly coordinate directly with insurance adjusters across Palisades Park, NJ and provide the photo documentation and scope reports they need to process claims efficiently.
What's the typical timeline for a replacement?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
Do you install metal roofing or just shingles?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Do you offer a warranty on your roofing work?+
Every Roof Replacement job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Do you do pre-listing or pre-purchase roof inspections?+
We do these regularly for Palisades Park homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Do you serve areas outside Palisades Park too?+
We serve Palisades Park and the surrounding communities throughout Palisades Park, NJ β see the coverage section below for the specific zip codes and nearby cities we handle regularly.
